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Billing Process

When you or your family member needs treatment at Witham Health Services, your wellbeing and comfort come first. In the back of most patients' minds there is a worry about bills, insurance, co-pays and the overall financial impact of receiving care. The team at Witham Health Services understands your concerns, and we try to reduce your stress by simplifying the medical billing process. We’re here to help. 

What to Expect During the Billing Process

The billing process begins upon initial treatment.

    • Provide insurance information. Please provide your most up-to-date insurance card.
    • Make co-payment if applicable. Your insurer will be able to inform you of your co-pay if applicable. This co-pay amount is often displayed on your insurance card.
    • Witham Health Services submits bills to your insurer. As you receive treatment and services at Witham Health Services, we submit bills to your insurance provider. If your insurance provider does not respond in a timely manner, we may contact them again directly. We may also contact you for help in processing your insurance claim. Witham is proud to recognize our billing staff as Certified Patient Account Technicians through American Association of Healthcare Administrative Management.
    • Witham Health Services sends bill for remaining balance to you. We want to make billing a simple process for you. .
    • Make payment to Witham Health Services for balance due. We ask that you pay your bill promptly, but we understand that medical expenses can quickly become overwhelming. If you are having trouble managing your medical bills, financial assistance can help.
    • Services received at Witham Health Services but being billed by another provider. You may receive medical treatment at Witham, but could be billed by other providers and those should be paid directly to that provider. Some of those providers include, but not limited to: Anesthesiology of Indianapolis, Boone County Emergency Medical (ER Physician), Care Group, Creekside OB/GYN, Indiana Neuroscience Associates, Northwest Radiology Network, Ossip, Urology of Indiana and Witham Physicians.

If You Disagree with Insurer's Coverage

You should receive an explanation of benefits (EOB) from your insurer within 30 days. If you do not, contact them to find out the status of your claim. If you find that your provider has not covered the treatment or service as you'd expected, contact your insurance provider to discuss the discrepancy.