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Billing Process at Witham

Your health and peace of mind are our top priorities


At Witham Health Services, your health and peace of mind are our top priorities. We understand that concerns about bills, insurance, and co-pays can add stress to an already challenging time. Our dedicated team is here to simplify the medical billing process and provide support every step of the way.

Simplifying the billing process - what to expect

Our billing staff is certified through the American Association of Healthcare Administrative Management, ensuring accuracy and professionalism throughout the process.

  1. Provide Your Insurance Information: Upon treatment, please share your most up-to-date insurance card to ensure accurate processing.
  2. Make Your Co-Payment (If Applicable): If your insurance requires a co-pay, this amount is often displayed on your insurance card. You can also confirm the amount with your insurer.
  3. Witham Submits Your Claim to Insurance: As you receive care Witham will bill your insurance provider directly. If your insurer does not respond promptly, we may follow up with them directly. In some cases, we may contact you to assist with resolving insurance-related issues. 
  4. Receive a Bill for Remaining Balance: After your insurer processes your claim, any remaining balance will be billed directly to you.
  5. Make Payment for the Balance Due: We kindly ask that you pay your balance promptly. If medical bills become a financial burden, Witham offers flexible payment options and financial assistance programs to support you.

  6. Third-Party Billing: Certain services you receive at Witham may be billed by other providers. These bills should be paid directly to the respective provider. Examples of third-party billing include:

     
    • Radiology of Indiana (317) 579-2150
    • Boone County Emergency (866) 773-1297
    • St. Vincent Physician (800) 972-8520
    • Northwest Radiology (800) 400-9729
    • Anesthesiology of Indianapolis (317) 957-0198
    • Hematology/Oncology Physician (855) 963-2100

What to do if you disagree with your insurer's coverage

You should receive an Explanation of Benefits (EOB) from your insurer within 30 days. If not, contact your insurance provider to check the status of your claim.

If your insurer denies coverage for a treatment or service, take these steps:

  • Contact your insurer to understand the reason for the denial.
  • Review your policy to ensure the service is covered.
  • If necessary, appeal the decision with your insurer by providing supporting documentation.

We are here to assist you with questions about the billing process and guide you through any insurance challenges.